Frequently Asked Questions

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How long will it take to receive my order?

Once your order is placed and confirmed, we typically take 1–5 business days to process it. After dispatch, delivery across Malaysia usually takes 7–9 business days, so you can expect your order within 8–14 days in total.

Do you offer free shipping?

Yes! We offer free shipping on all orders throughout Malaysia—no minimum spend, no hidden charges. Just shop and enjoy the convenience of fast, complimentary delivery.

Can I return an item if it doesn’t fit or if I change my mind?

Absolutely. We offer a 30-day return policy for items that are new, unused, and in original condition. Return shipping is free, and we’ll process your refund within 10 business days once your return is received and inspected.

What payment methods do you accept?

Currently, we accept PayPal for all purchases made on our website. All payments are processed securely in Malaysian Ringgit (MYR) using SSL encryption to protect your information.

How can I contact customer service?

You can reach us anytime by emailing info@kathybelle.com. Our team is available Monday to Friday, 09:00 AM to 17:00 PM (GMT+8) and usually replies within 48 business hours.